Bugs

We have documented several known problems (and solutions) here. If you know of more, please add them so that we can improve RefWorks experiences.

Problem:
Relevancy of Results
When searching the SUMMIT Voyager Catalog from within RefWorks, the Z39.50 search protocol does not provide the option to display records by relevancy.

Solution:
To utilize SUMMIT's ability to display the records by relevancy, we recommend searching SUMMIT from an alternate browser window and exporting the results to RefWorks.

Problem:
Additional Login Windows
In some cases, when one directly exports references from a database (ie. Wilson's Education Full Text) into RefWorks, a new RefWorks login window opens - even if you are already logged in.

Solution:
RefWorks Support suggests clearing the browser cache

Problem:
Producing a Bibliography in Microsoft Word
Sometimes when chosing Microsoft Word as an output option, the system appears to "hang" without an actual output.

Solution:
Usually going back and chosing Microsoft Word as an option again will produce the document; sometimes you may have to try multiple times. RefWorks Support also recommends clearing the browser cache to solve this issue.

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